Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddo Boom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddoboom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddoboom.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddoboom.com
We gave this to my 9 month old granddaughter who was teething again. We filled them with frozen fruit - they were a lifesaver! I like the 3 different sizes for juicer fruit and textures.
My 11 month old niece loves it. She hated pacifiers but she needed to start using pacifiers because she started sucking on her thumb and she's teething really bad so I figured buying one of these would help her wanted actually chew on a pacifier and now she chews on her pacifier
Totally a good buy so easy to clean. It doesn’t hold as much food as the net one but these are way easier to clean!
My little guy started teething at 3 months old. We popped frozen breastmilk in these and he LOVED sit. He gets excited whenever he sees one come out. They’re also easy for him to hold onto, which is a huge plus.
I like these so much better then the net like feeders. I was always worried that little teeth would get snagged and they were a pain to get clean. These are soft of baby's teeth and much easier to clean and help with teething. Overall all I'm happy with the purchase
My baby loves eating food with these. We just slice up some banana or strawberry and just throw them in and she’s good to go. We never use the small one and usually just use the large one. My wife sometimes puts food in the medium and large and alternates.
I don’t have to be scared she might choke. She can enjoy fruits and veggies safely. Very easy to clean. The small is to small my 4 month old princess finished her orange 🍊 n a minute and had to refill 3 more time. My wife and I will use the large so we don't have to keep refilling. Great product.
Love, live, love these!!!! My 7 month old loves them too. I freeze blended fruit and give it to my baby during hot days and he loves his feeders. Easy to hold, resistant. As a baby, he enjoys a little too much to smash things and his feeder can keep up with him without making a mess. Totally recommend these!!
Our daughter tried the mesh ones but they got floppy and messy. These ones worked great and you can put just about anything in them.
I liked this purchased coz finally my baby can now eat her fruits without me getting scared she might choke. However, it's just disappointing that it just arrived in a small plastic bag. Not even in a box or with its packaging.
These came in so handy when my baby was starting solids. Just put the food inside and let him mush it up himself!