Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kiddo Boom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kiddoboom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kiddoboom.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kiddoboom.com
Perfect for toddlers that don’t like water in their face. These make washing her hair a little easier. Some water still flows through but it does make it much better
Perfect for my 4 year old who likes to fuss if even the tiniest drop of water gets in his eyes. Now, washing his hair is quick and painless! He also has a large head, and I had no issues getting this to fit.
I purchased this shampoo protector for my kid. She just started shampooing his hair in the shower. I wanted her to be comfortable, and not have the shampoo running down his face and into her eyes. This works, she loves it. I can see myself purchasing another in the future. I highly recommend it.
Love this little cap. My son is 2 & it’s hard to wash his hair without it! It’s very durable and it holds up. I recommend it to all!
My daughter was born with a full head of hair and now, she’s 13 month old with past shoulder-length curly hair. So shampoo time is a big deal for us!!
I loved the fact that it has snaps that can be used to adjust to the circumstance of the child's head.
I love these I buy them alot to keep water outta my baby's eyes during baths!
The appearance is very beautiful, the color is beautiful, it is very suitable for the little baby, effectively preventing the water from flowing into the ear, allowing the baby to relax and enjoy the bathing process, and the bathing fun.
These hats are easy to use. Adjustable snaps.
I bought this for my 2 little girls, they’re a little big for my newborn but for my 2 year old it works fantastic. She loves putting it on for bath time and it makes my life easier not fighting her to wash her hair. I have one to my friend who has 2 boys and loves it as well. Great product.
The difference this cap made in our bath time routine has been ASTOUNDING! We went from hysterics the likes of which I've only seen on daytime soap operas, to blissfully calm and quite bathing. He even giggles when he sees the water running down in front of (but never touching) his face. Highly recommend
It makes bath time SO much easier for my 6 year old who is crazy weird about water getting in her face!
Great to bath baby. Helps water not fall into baby's face and ears. It is definitely a must!
I like the soft yet stable material of the hat. It keeps soapy water off eye and ear which is the major challenge when you’re bathing an infant or a toddler. The adjustment works well for most kids. My kids loves this. Wonderful design, now infant and toddler can enjoy bathing without soap getting into the eye.
She really puts up a fight when it comes to hair washing. She just hates any water on her face and this solved our issue. No tears!
This cap actually works really good. She was playing the whole time and didn’t mind the new thing on her head. It’s pretty amazing. This cap actually works really good. She was playing the whole time and didn’t mind the new thing on her head. It’s pretty amazing.
These are absolutely ridiculous, but they work!!
Love the colors and how easy it is to use
THis helps my daughter gums very much she just loves to suck on it.
it’s worth every penny!!
I LOVE THESE LITTLE SHOWER CAPS
It is exactly what I ordered keeps water out of babies face
These hats are easy to use.
Great product
I bought this for my 2 little girls, they’re a little big for my newborn but for my 2 year old it works fantastic